Shipping policy

Thank you for shopping with Novera Co

Order Processing

All orders are processed within 1–3 business days. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Please note that processing times may be longer during holidays, promotions, or periods of high order volume.

Shipping Times

United States

Estimated delivery time: 5–8 business days

International Orders

Estimated delivery time: 6–12 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs processing, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

To track your order, please check your order confirmation and shipping confirmation emails for tracking details.

Customs, Duties, and Import Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.

Novera is not responsible for delays caused by customs processing.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is under the carrier's control. If your package is lost, delayed, or marked as delivered but cannot be located, please contact the shipping carrier directly and reach out to us for assistance.

Contact Us

If you have any questions regarding your order or shipping, please contact us:

Email: support@shopnovera.co